SHIPPING             

Delivery times range from 22 to 40 days, and express delivery may take 7-18 days, depending on the country of destination.

If your order takes longer or you think that it is lost, do not rush to worry. Please contact our team and we will solve your problem as soon as possible. In some rare cases, your packages may be delayed during the delivery process for several days.

If you think that your packaging has been lost because it has not been updated for a long time, we will ask the postal service to check it and provide an answer to your order.

At Cigsweb.com we have  a commitment to Quality Products, Superior Service and a team of Highly Trained Specialists with your customer satisfaction as their number one priority.
We take pride in our reputation for quality and excellent products and 100% Guarantee Customer Satisfaction. If for any reason something goes wrong, please Contact Us and we will work to resolve the issue quickly and as professionally as we can.

Shipping Information

Shipping Methods: AIRMAIL EXPRESS PRIORITY MAIL and AIRMAIL REGISTERED MAIL
Orders are shipped by Registered/Express Mail from outside USA, therefore someone must be available to sign for the package during business hours.

DELIVERY TIMES AND COSTS

EXPRESS MAIL:
Delivery Time: 7-18 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: $7.14/Carton

REGISTERED MAIL:
Delivery Time: 22-40 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: FREE

Such is the nature of the online tobacco industry that we can only reship your order if it has been returned to us or was really lost.

You may check here for Online Order Status and Tracking Numbers updates.

Additional Shipping Information

All products are shipped DISCREETLY in a plain mailing box, with no indication as to the contents.

All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional shipping fee when reshipped.

At its discretion, the post service will attempt one to two deliveries. If someone is not present to accept the package, it may decide not to leave it at the designated address and the package may be held for pick up at your local post office or returned to sender.

If your package is not left at the designated address, please contact your local post office for details .

We do not ship to APO/FPO addresses.

If you have any other questions regarding Shipping and Deliveries please don’t hesitate to Contact Us and we will do our best to get back to you with a reply as soon as possible